Privacy Policy

Your privacy is fundamental to how we build and operate our software. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

1. Information We Collect

1.1 Information You Provide

When you use our applications, you may provide us with:

  • Account information (email address, name)
  • Content you create or upload to our services
  • Communications with us (support requests, feedback)
  • Preferences and settings you configure

1.2 Information Collected Automatically

Our applications may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, time spent, interactions)
  • Performance data (crash reports, error logs)
  • Network information (IP address, connection type)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Personalize your experience and deliver relevant content
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your consent: We may share your information when you give us explicit permission
  • Service providers: We may share information with trusted third-party service providers who assist us in operating our services
  • Legal requirements: We may disclose information if required by law or to protect our rights and safety
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdrawal: Withdraw consent where processing is based on consent

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: support@tetrix.tech

Company: Tetrix Technologies

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data processing
  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision making and profiling

Questions About Privacy?

We're committed to transparency and protecting your privacy. If you have any questions or concerns, we're here to help.

Contact Us